Delivery & Shipping Policy
At TASHKILA, we aim to deliver your order to you within 1 to 3 working days from the date of delivery pick up. The delivery time estimate depends on the availability of the items and our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.
1. Delivery is performed from Monday - Friday 1000hrs - 2200hrs
You will receive SMS tracking prior to delivery.
For delivery rate, it is based on the order items' weight. The good news is, for orders $100 & above, it is FREE for local delivery. So.... Happy shopping!
2. Same Day Delivery
Same day delivery is available at a flat rate of $20. Orders must be made before 11am to get it on the same day from 2 pm - 10 pm.
3. International Delivery
We deliver worldwide! If you see your country not listed, let us know!
Email to firstname.lastname@example.org
4. Missed Delivery
Missed a delivery attempt from us? Don't worry, if we fail to reach you at your specified shipping address, our courier give you a call/message. A re-delivery will be attempted on the next consecutive working day.
After 3 attempts and being uncontactable, the order item will be delivered back to TASHKILA and the order item will be on hold. The next re-delivery will then be charged at a flat rate of SGD 5.00
5. No Delivery Zones
Due to restrictions and limitations (placed by certain institutions and organisations), we apologise that we are not able to make deliveries to the following areas in Singapore:
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address!
Should you require any assistance, please do not hesitate to contact us at email@example.com!