Shipping Policy

At TASHKILA, we aim to deliver your order within 1 to 3 working days from the date of delivery pick up. COVID-19: Our courier will be doing a contactless delivery to all of our customers for safety measures. 


1. Local Delivery
Performed from Monday - Friday 1000hrs - 2200hrs. Unfortunately, we are not able to set a specific timing or allocated time frame at the moment. Our courier will call/sms to give a heads-up should no one to receive the parcel and SMS tracking will be sent prior to delivery as well. 
For delivery rate, it is based on the order items' weight starting from SGD 4.50 via Roadbull. The good news is, for orders SGD100 & above, it is FREE for local delivery. So.... Happy shopping!


2. Same Day Delivery
Currently we do not offer any same day delivery. Buyer may need to arrange for own fleet to collect from our warehouse. Alternatively, you may head down to our authorized retailer - for TruDolly and Luna only. 


3. International Delivery
We deliver worldwide and offer multiple courier options to suit your needs! Simply check-out and choose your preferred courier options. 


4. Missed Delivery 
Missed a delivery attempt from us? Don't worry, if we fail to reach you at your specified shipping address, our courier give you a call/message. A re-delivery will be attempted on the next consecutive working day.
After 2nd attempts and being uncontactable, the order item will be delivered back to our warehouse and the order item will be on hold. The next re-delivery will then be charged at a flat rate of SGD 5.


5. No Delivery Zones
Due to restrictions and limitations (placed by certain institutions and organisations), we apologise that we are not able to make deliveries to the following areas in Singapore:

  • Jurong Island
  • Tuas Link
  • Changi Cargo
  • Country Clubs
  • Army Camps
  • Seletar Aerospace
  • Off-shore Islands such as Pulau Ubin
  • Turf Club Avenue
  • Sentosa
  • Singapore Prison Quarters
  • Airbase sites
  • SATS Inflight Catering Centre 1
  • ST Kinetics
  • Shipyards
  • Hospitals
  • Powergrid
  • Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address.

Should you require any assistance, please do not hesitate to contact us at customer@tashkilasg.com.